Privacy Policy

Last Updated: [Insert Date]

1. Introduction
   VGrow Health (“VGROW,” “we,” “us,” or “our”), a brand owned by Garoodhmans Manufacturing Private Limited, is committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect data obtained through our website https://vgrowhealth.com(the “Site”) and related services. By accessing or using the Site, you consent to the practices described herein.
2. Scope & Compliance
   This policy complies with the Information Technology Act, 2000, and the rules framed thereunder, including the SPDI Rules, 2011, as well as global data protection standards. We adhere to ethical data practices and prioritize transparency in all operations.
3. Information We Collect

3.1 Personal Information
We may collect the following categories of personal data when you interact with our Site:

• Identifiers: Name, email address, phone number, shipping/billing address.
• Commercial Information: Order history, product preferences, transaction details.
• Technical Data: IP address, device type, browser details, cookies, and usage patterns (see Section 6: Cookies Policy).

3.2 Payment Information
We do not collect, store, or process sensitive payment instrument details (e.g., credit/debit card numbers, net banking credentials). All payments are securely processed through third-party payment gateways (e.g., Razorpay, CCAvenue) operating under strict compliance with Reserve Bank of India (RBI) guidelines. These gateways are independent entities, and we have no control over their data handling practices.

3.3 Voluntary Submissions
Information voluntarily provided via customer support inquiries, feedback forms, or newsletter subscriptions.

4. Purpose of Data Collection
   We use your information solely for legitimate business purposes, including:

• Processing and fulfilling orders.
• Providing customer support and resolving disputes.
• Sending transactional communications (e.g., order confirmations, shipping updates).
• Sending promotional offers only with your explicit consent.
• Improving Site functionality, user experience, and product offerings.
• Complying with legal obligations and preventing fraudulent activities.

5. Data Sharing & Disclosure

5.1 Third-Party Service Providers
We may share data with trusted third parties strictly to facilitate business operations, such as:

• Logistics Partners: For order delivery.
• Payment Gateways: To process transactions (as outlined in Section 3.2).
• Analytics Providers: To analyse Site traffic and user behaviour.

5.2 Legal & Regulatory Disclosures
We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Non-Disclosure Assurance
We do not sell, rent, or trade your personal data to unaffiliated third parties for marketing purposes.

6. Cookies Policy

• Functional Cookies: Essential for Site navigation and core functionalities (e.g., cart retention).
• Analytical Cookies: Collect anonymized data to improve Site performance (e.g., Google Analytics).
• Advertising Cookies: Used to deliver personalized ads (only with your consent).

You may adjust cookie preferences via your browser settings. Disabling cookies may impair Site functionality.

7. Data Retention
   We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is mandated by law. Transactional records are retained for 3 years post-order completion for audit and compliance purposes.
8. Your Rights
   You have the right to:

• Access: Request a copy of your personal data held by us.
• Correction: Update inaccuracies in your information.
• Deletion: Request erasure of data, subject to legal limitations.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, email [care@vgrowhealth.com] with the subject line “Data Privacy Request.” We will respond within 30 days.

9. Data Security
   We employ industry-standard measures to protect your data, including:

• Encryption: SSL/TLS protocols for data transmission.
• Access Controls: Restricted access to authorized personnel only.
• Regular Audits: Periodic security assessments to mitigate risks.

Despite these measures, no online platform is entirely immune to breaches. We urge you to safeguard your account credentials and promptly report suspicious activity.

10. International Data Transfers
    Data collected may be stored or processed in jurisdictions outside India, including through third-party cloud services. We ensure such transfers comply with applicable data protection laws.
11. Children’s Privacy
    Our Site is not directed at individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a child has provided information to us, contact us immediately for deletion.
12. Updates to This Policy
    We reserve the right to amend this policy to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site constitutes acceptance of the revised policy.
13. Grievance Redressal
    For privacy-related concerns, contact our designated Grievance Officer:
    Name: Ms. V. Krishnan
    Email: [grievance@vgrowhealth.com]
    Address: Garoodhmans Manufacturing Private Limited, 111, Porur Towers, Kundrathur Main Road, Porur, Chennai 600116, Tamil Nadu, India.
14. Governing Law
    This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

VGROW | Garoodhmans Manufacturing Private Limited
Empowering Trust Through Transparency

Contact Information
For assistance, reach us at:
VGROW Customer Support
Email: [care@vgrowhealth.com]
Registered Office: Garoodhmans Manufacturing Private Limited, 111, Porur Towers, Kundrathur Main Road, Porur, Chennai 600116, Tamil Nadu, India.

Last Updated: 5 April 2025