Terms of Service

Last Updated: 17 April 2025

Welcome to VGROW, a brand owned by Garoodhmans Manufacturing Private Limited (“Company,” “we,” “us,” or “our”). By accessing or using our website https://vgrowhealth.com (the “Site”) or purchasing our Ayurvedic hair care products (“Products”), you agree to comply with these Terms of Service (“Terms”). Read this document carefully.

1. Acceptance of Terms

By using the Site or purchasing Products, you affirm that:

• You are at least 18 years old and legally capable of entering binding contracts.

• You agree to abide by these Terms, our Privacy Policy, and Return Policy.

• If acting on behalf of an entity, you have authority to bind such entity.

2. Account Registration & Responsibilities

• Accuracy: Provide truthful, complete information during account creation or checkout.

• Security: Maintain confidentiality of login credentials. Notify us immediately of unauthorized use.

• Termination: We reserve the right to suspend accounts for breaches of these Terms or fraudulent activity.

3. Product Purchases

• Pricing: All prices are in INR and subject to change without notice. Taxes (GST) are calculated at checkout.

• Payment: Transactions are processed via third-party gateways (e.g., Razorpay, CCAvenue). We do not store payment instrument details.

• Order Acceptance: Orders are confirmed only after payment validation. We reserve the right to cancel orders for stock unavailability, pricing errors, or suspicious activity.

4. Shipping & Delivery

• Timelines: Estimated delivery dates are not guaranteed. Delays due to logistics partners or unforeseen circumstances (e.g., natural disasters) are not our liability.

• Risk of Loss: Ownership and risk of loss pass to you upon delivery to the shipping carrier.

5. Returns & Refunds

Governed by our Return Policy. Returns are accepted only for:

• Incorrect/damaged products.

• Expired items.

• Undelivered orders (after investigation).

6. Intellectual Property

• Ownership: All Site content (logos, text, images, formulations) is owned by Garudhmans Manufacturing Private Limited and protected under Indian copyright/trademark laws.

• Restrictions: You may not reproduce, modify, or exploit any content without prior written consent.

7. User-Generated Content

• Reviews/Testimonials: By submitting content, you grant us a non-exclusive, royalty-free license to use it for promotional purposes.

• Prohibited Content: No defamatory, illegal, or infringing material.

8. Disclaimers

• Ayurvedic Products: Results may vary based on individual health, usage, and lifestyle. Our Products are not substitutes for medical advice.

• Site Availability: We do not guarantee uninterrupted, error-free access to the Site.

9. Limitation of Liability

To the fullest extent permitted by law, VGROW shall not be liable for:

• Indirect, incidental, or consequential damages (e.g., loss of profits).

• Issues arising from third-party services (payment gateways, logistics).

10. Indemnification

You agree to indemnify VGROW against claims, losses, or expenses arising from your breach of these Terms or misuse of Products/Site.

11. Termination

We may terminate access to the Site or suspend services for violations of these Terms, with or without notice.

12. Governing Law & Dispute Resolution

• Jurisdiction: Governed by Indian law. Disputes subject to exclusive jurisdiction of courts in Chennai, Tamil Nadu.

• Amicable Resolution: Parties agree to negotiate disputes in good faith for 30 days before initiating litigation.

13. Amendments

We may update these Terms periodically. Continued use after changes constitutes acceptance.

14. Contact Us

For grievances or questions:
Email: care@vgrowhealth.com
Address: Garudhmans Manufacturing Private Limited, 111, Porur Towers, Kundrathur Main Road, Porur, Chennai 600116, Tamil Nadu, India.